FAQ

10 MOST FREQUENTLY ASKED QUESTIONS

1. Does TJ’S Jumpers have insurance?

Yes, we are fully insured. However, the insurance company still requires all individuals and companies that rent a jumper, sign a liability waiver. You will be asked to read and sign a copy of our Operating Procedures. We cannot set up the jumper until the waiver is signed.


2. Do you set up in parks?

TJ’S Jumpers are pre-approved to set up jumpers in San Jose, Campbell, Sunnyvale, Saratoga and Milpitas City Parks. Check with the City Park Department for permit and rental reservation information; as they vary from city to city.


3. What kind of power is required?

Our jumpers plug directly into a standard 110 household outlet. The outlet should be less than 100ft away. We will supply the power cord. Nothing else can be plugged into the outlet that we are utilizing. Generators are available for parks or events without an electrical outlet.


4. How much room do I need to set up a jumper?

You should have an area about 16x16 for a standard jumper. The Large Combo unit will need an area of 22x22. The Small Combo unit will need an area of 20x20.


5. What type of surface can the jumper be set up on?

We prefer to set up on a grassy area. However, we realize that this is not possible at every event. Please let us know what type of surface we are setting up the jumper on. We will make sure to bring out the proper anchors for your event.


6. Are TJ’S Jumpers safe?

Our jumpers are made with quality and safety in mind. All our jumpers have Safety steps, to ensure your children’s safety, adult supervision is required. Please make sure that the safety rules posted on each jumper are followed.


7. Are TJ’S Jumpers clean?

Our jumpers are cleaned and disinfected after each use. We ask for your help in this by not allowing food or drinks in the jumper. Please, no gum or candy, these can be very difficult to remove.


8. What is TJ’S Jumpers “Cancellation Policy”?

We realize things come up. Just call us. There is no cancellation fee. However, we would appreciate as much notice as possible.


9. What is your rain policy?

The jumper can be slippery and dangerous if wet. Please be aware that the rain can also ruin our equipment. So we DO NOT set them up in the rain. We will call you in the morning of the event to discuss weather concerns. If we need to cancel due to weather, there is no charge. However, the weather can be so unpredictable. If we set up a jumper and it begins to rain during the day, we will come out to pick up the jumper. There will be no refund.


10. What type of payment does TJ’S Jumpers accept?

We prefer cash on delivery. However, you can also pay by credit card or debit card. There will be a $5.00 service charge if paying by credit or debit card.



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